Helpful Numbers Privacy Policy

This privacy policy sets out how Helpful Numbers uses and protects any information that you provide when you use this website.

Helpful Numbers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Helpful Numbers reserves the right to change this policy. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th October 2013.

The personal information that we collect from our visitors:

Contact Form:

When visitors access our site, we do not collect any personal information from them at all, unless they have used our contact form. In such case the information that is retained is the name, e-mail address and details of the message that is being sent to us.

This information is only collected to ensure we can process and respond to the users query in the most efficient manner possible.

Call Data

When a visitor uses any of Contact numbers the telephony service retains the following information that does not allow us to identify the user:

  • The number that was called.
  • The Callers CLI (that is the Calling Line Identity of the Caller. ie the number the user called from), unless they withhold their number.
  • The date and time of the call
  • The duration of the call.

What we do with the information we gather:

We require this information to provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may contact you by email, phone or mail for issues relating to customer service.

How can you opt-out, modify or delete your personal information?

If you wish us to remove all record of your correspondence and personal details then you are welcome to contact us using the contact form and we shall remove your personal data from our systems.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies can help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information.

We do not share any of your information with third party companies, and we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Your acceptance of these terms

By using this website you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

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